Contact Us
Got a question about a review, spotted something that looks out of date, or want to flag an issue with one of the sites we cover? This page explains how to reach us and what we can realistically help with.
How to Reach the Team
The best way to contact us is by email at [email protected]. Send us as much detail as you can — which casino or page you're referring to, and what you noticed — so we can look into it properly. We aim to respond within a few business days, though volume can occasionally push that out.
What We Can and Can't Help With
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That shapes what we're able to do:
- Review accuracy: If you think a bonus term, coin list, or rating on one of our pages is out of date, tell us — we periodically re-check details like these and reader reports genuinely help.
- Account or withdrawal problems: We can't access, freeze, or release funds on any casino account, and we can't intervene in a dispute between you and an operator. Those issues need to go directly to the casino's own support team.
- Licensing or legal questions: We can point you to general information, but we're not able to give tax or legal advice. If you have specific questions about your obligations as a crypto gambler in the US, a qualified tax or legal professional is the right person to ask.
- General feedback: Suggestions on how we cover coins, bonuses, or payout speed are always welcome — this helps us keep the site useful for readers comparing options across different types of online casinos.
Before You Write In About a Specific Site
If your query relates to how we rank or assess a particular crypto casino, it can help to check a few things first:
- Confirm the offer terms directly on the operator's own site — bonus amounts, wagering requirements, and eligible states can change after we publish.
- Check whether the issue is about our editorial content (a rating, a claim, a fact) or about your personal account with that casino — the second needs to go to the operator, not us.
- If it's a licensing or legal question specific to your state, note that we can only offer general information, not a definitive legal opinion.
Responsible Gambling and Support
If you're contacting us because gambling is causing you stress, financial strain, or you're worried about your own play or someone else's, please don't wait on an email reply. Free, confidential support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more detail on tools and support options, including a reminder that offshore crypto casinos may not offer the same self-exclusion and player-protection tools as state-regulated operators.
A Note on Who We Are
Best Crypto Casinos is an independent site that researches and compares crypto casinos serving US players; it doesn't operate any casino or hold player funds. You can read more about how we approach reviews on our About Us page, and our Terms and Conditions set out the rules for using this site. Where we link to a casino's sign-up offer, that link may earn us a commission — this never influences how a site is rated or ranked.
All content on this site is intended for readers of legal gambling age in their jurisdiction — 18 or 21 depending on the casino and applicable state rules — and nothing here should be treated as an invitation to gamble beyond what you can comfortably afford to lose.